Outline Content: 


This module aims to introduce Supervisors to the practical tools used to lead a team including planning, appraisal, development and reporting.



  • Preparation of written and verbal reports. 
  • Using different styles of communication appropriate to business needs. 
  • Training needs analysis and effective job instruction techniques. 
  • Introduction to coaching as a tool to motivate and maximise individual potential within the team.
  • Able to conduct job instruction in the workplace and to review the effectiveness of any training both to the individual and the team as a whole.
  • Able to present information effectively during tool box talks and other situations, and how to deal with multi cultural audiences.
  • Prevention of conflict with subordinates when it occurs.
  • Understanding when and how to negotiate to obtain win- win results.
  • When and how to use different types of appraisals to positively influence personal development.
  • Handling personal emotion and managing disagreements.


To book a course please email or contact our Course Administrator on +44 (0) 1358 788055.

RT @Oildex: Welcome Monday! #Oil and #Gas prices for 5/16/2016 courtesy of @theoilprice
A productive #bankholidaymonday for us... Good time to take advantage of the sunshine though too #sunnydaymotivation
Follow STC Global on Twitter


Click here to download a PDF version of our public courses 2017 planner or simply preview it in a pop-up window.

Click here to download our full course guide (3Mb - pdf document).