EFFECTIVE COMMUNICATION AT WORK

Outline Content: 



Topics

 

Personalities, Listening effectively, Handling conflict, Writing clearly, Using the telephone, Handling diversity

 

 

Activities

 

Colour cards, Trying to listen!, Conflict questionnaire, The Martian volunteer, Communication challenge!

 

 

You benefit...

 

Confidence in handling others, Increased listening skills, Co-operation to avoid conflict, Able to give clear written & verbal messages, An ability to understand and cope with work-based diversity issues

 

 

Business Benefits...

 

Confident staff, Less time wasted on miscommunication, No diversity problems, A professional front for clients

Booking

To book a course please email info@stcglobal.net or contact our Course Administrator on +44 (0) 1358 788055.

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Downloads

Click here to download a PDF version of our public courses 2017 planner or simply preview it in a pop-up window.

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